Kids Help Phone is a Canadian and world leader, providing vital, innovative and professional counseling services to young people in English and in French. Since 1989 Kids Help Phone has offered children, teens and young adults in Canada a critical lifeline of hope and support, through its free, anonymous and confidential service.
All young people experience sadness, frustration, uncertainty or loneliness at some point in their lives. From struggles in family relationships and stress at school to depression, cyberbullying, self-harm, and everything in between, today’s young people deal with every circumstance imaginable – and some we can’t imagine. Kids Help Phone’s professional counsellors support their mental health and well-being by providing one-on-one counseling, information and resources online and by phone. The organization’s award-winning websites are considered a model of child-focused interactive design, and offer counseling, information, and tools to encourage resilience and self-care. Kids Help Phone offers young people a safe, non-judgemental space to work through thoughts and emotions; helps them to look at problems from different perspectives; connects kids who need additional support to local resources in their communities; offers interim care for young people on waiting lists for mental health treatment; and acts as a lifeline for those who are in a crisis that threatens their safety.
I just wanted to say a MASSIVE thank you for helping me and talking to me during the live chat today!!! You provided great advice and helped me figure ALOT of things! You made me feel good about myself! So THANK YOU SOOOOOO MUCH!!!
PS: You are AWESOME!!!!!!!!!!”
— young person posting on kidshelpphone.ca
Recent evaluation research proves that the service is highly effective, leading to statistically significant changes across crucial clinical indicators such as reductions in distress and increases in clarity and confidence levels. Other recent findings:
- 43% of phone clients do not speak to anyone else about their problem before calling Kids Help Phone.
- 96% said they received the support they hoped for and would call Kids Help Phone again if they needed help.
- 86% of Live Chat clients say they would recommend Kids Help Phone to a friend.
- Kids Help Phone helps some of the most under-served and potentially vulnerable young people in Canada, including young LGBTQ and Aboriginal clients.
A community-based national charity, Kids Help Phone is available to 6.5 million young people in Canada between the ages of five and 20, 24 hours a day, 365 days a year.