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Manager, User Experience Design (1-year contract)

Manager, User Experience Design (1-year contract)

Manager, User Experience Design
About the Opportunity

Are you a naturally curious and empathetic digital professional who thrives on the challenge of transforming diverse user and business needs into accessible and user-centered digital experiences? Do you believe that exceptional digital experiences have the power to ignite positive, far-reaching change? If so, we welcome you to explore the role of Manager, User Experience Design – a newly established position at Imagine Canada during this exciting phase of our digital evolution.

In this dynamic and multifaceted position, you will craft exceptional end-to-end user experiences on our website and other digital properties and tools that represent our core values and brand, drive our impact and financial sustainability, and respond to the diverse needs of our stakeholders – from nonprofit leaders and government decision-makers to corporate community investment professionals, academics, and media representatives.

Excelling in this role centres on your ability to build trusting, candid working relationships with our strategic communications, research, public policy, membership, social enterprise, and IT teams. Your success will be measured by your capacity to balance user experience design decisions with user needs, business objectives, and technical considerations. Additionally, your knack for bringing new user experiences to life on time and within budget will be crucial, whether through strategic vendor partnerships or hands-on development using basic HTML/CSS and low-code/no-code solutions.

Key Responsibilities

User-Centered Design & Development

  • Lead the end-to-end UX design process, including user research, personas, journey mapping, wireframes, prototypes, and visual design.
  • Collaborate with cross-functional teams and end-users to gather and translate functional and non-functional requirements into user-friendly, accessible and visually appealing user interfaces.
  • Partner with content strategists and creators to design intuitive information architecture and navigation structures, and to optimize taxonomies and metadata for search engine optimization (SEO) purposes.
  • Leverage user testing, feedback tools, and analytics to enhance user satisfaction and attain business goals.
  • Transform design concepts into tangible digital experiences, either by hands-on development using low-code/no-code platforms or by providing clear direction and oversight to developers for crafting custom-code solutions.
  • Stay up-to-date on the latest UX design trends, tools, and technologies to ensure the organization remains at the forefront of user-centered design practices


Project & Vendor Management

  • Produce design specifications and functional/non-functional requirements documentation for developers, vendors, and team members to create alignment, ensure accurate implementation, and support ongoing management.
  • Manage assigned projects from concept to delivery, adhering to timelines, budgets, quality standards, and funder obligations, while keeping project stakeholders apprised of progress and challenges.  
  • Work closely with external vendors to achieve project outcomes, ensuring clear communication of project requirements, ongoing monitoring and detailed feedback to ensure timely and high-quality deliverables aligned to the project's goals, specifications, and budget.
Minimum Qualifications
  • Undergraduate degree or equivalent in education or experience in UX/UI design or related field.
  • 4+ years of work experience in areas relevant to the position’s responsibilities in a nonprofit, business, academic or agency environment.
You’ll Enjoy This Role If You …
  • Are a self-starter with strong work management skills, including time management and task prioritization, with the ability to proactively identify, problem solve, and/or seek support in removing obstacles to achieving desired results.
  • Have sharp analytical and problem-solving capabilities, with an ability to uncover and proactively manage the details that matter most to successful project outcomes.
  • Are a natural relationship-builder, genuinely curious about and able to align your communication and collaboration approaches with the unique perspectives and preferences of people from diverse backgrounds, functional areas (e.g., research/knowledge mobilization, ecommerce/sales, public policy & government relations), and levels of technical expertise. 
  • Are comfortable leading and supporting group work processes where success depends on developing trusting and candid team relations, establishing clear and aligned goals, and where divergent viewpoints can be synthesized to realize incredible outcomes for the organization and its stakeholders.    
  • Thrive in fast-paced, collaborative work environments where adaptability, resourcefulness and a willingness to roll up your sleeves to get the job done are the norm.
  • Embrace challenges as valuable opportunities for personal and professional growth, demonstrating a proactive and resilient mindset to drive continuous improvement and innovation.
  • Have a good understanding of and/or appreciation for the Canadian charitable and nonprofit sector.


Don't tick all the boxes? We're more interested in your passion, commitment, and ability to learn and grow - get in touch, we encourage you to apply. We also particularly invite applications from Black people, Indigenous people, and people of colour, people with disabilities, members of the 2SLGBTQIA+ community and those with varied areas of expertise and lived experiences. 


What We Offer
  • Participate in our four-day work week pilot program, with the possibility of extension pending results.
  • A fully remote work environment with flexible hours and approach to work*. 
  • Be part of a growing national organization in a supportive environment with a dedicated group of staff and volunteers.
  • Competitive compensation and benefits package, including professional development and work-from-home budget.
  • Opportunity to learn and apply leading practices and emerging trends in the charitable sector
  • Leadership is forward-thinking, entrepreneurial, collaborative, and supportive, operating in an environment of integrity and collective commitment to achieving meaningful long-term goals


*Remote work is the norm for staff, but in-person attendance at regular staff retreats (and other meetings depending on the role) is required.

About Imagine Canada

We're a national, bilingual charity that works with and on behalf of Canada's charities, nonprofits, and social entrepreneurs to create an operating environment in which social good can thrive. We believe in a stronger Canada where charities and nonprofits work together, alongside business and government, to build vibrant, prosperous and sustainable communities. We offer programs and provide resources that help strengthen charities and their operations so they can, in turn, support the communities they serve. Established in 2005, our team of over 30 full-time staff works remotely from communities across Canada.

Our Staff Values

Imagine Canada offers meaningful opportunities to make an impact in Canadian communities. We are currently actioning an anti-racism and anti-oppression roadmap that embeds equity into our processes, human resources, programs and services. We are committed to fostering a culture that exemplifies our employee values:

  • Accountability: We are mindful of our responsibilities to each other, and make commitments and decisions grounded in trust, transparency, and integrity.
  • Care: We cultivate a flexible and compassionate work environment that recognizes the whole personhood of each individual.
  • Courage: We dare to ask challenging questions, to take risks in the spirit of creativity and innovation, and to be open to continuous learning, growth, and change.
  • Drive: We are dedicated to, and find purpose in, producing high-quality work that positively impacts our sector and our communities.
  • Inclusivity: We ground all aspects of our work in mutual respect, empathy, humility, and unshakable commitments to equity and anti-racism.
  • Teamwork: We support, inspire, and celebrate each other through active collaboration, proactive communication, and expressions of fun and joy.
Terms & Conditions
  • Terms of Employment: This is a full-time 1-year contract with the possibility of renewal / extension.
  • Annual Salary Range: In addition to health/dental benefits, Group RSP, professional development and home office budget, the salary range will depend on demonstrated language skills of the successful candidate. 
    • Non-bilingual (English fluency only) salary range: $75,700 - $89,300
    • Bilingual (English/French fluency) salary range: $83,300 - $98,200
  • Location: Anywhere in Canada with a reliable internet connection
  • Work hours: Imagine Canada is currently piloting a 4-day work week, Monday-Thursday, for a total of 28 working hours/week. This pilot is running until December 31, 2023 with the possibility of extension. If the pilot is not extended, working hours will be 35 hours per week. Flexible working hours to accommodate personal and family commitments.
  • Application deadline: 11pm EDT on Wednesday, September 20, 2023. Interviews will be conducted as qualified applicants are identified; applications will remain open until the position is filled.
Steps to apply. 
  1. Applicants are invited to complete our short online form
  2. We expect to invite 8-12 qualified candidates to a short introductory video call (20 minutes) and to complete a behavioural assessment to better understand and discuss your working style (10 minutes to complete). Interview questions and a copy of your assessment results will be provided in advance of the call. 
  3. We expect to invite four or five shortlisted candidates to attend a full, video interview (45-60 minutes) with our hiring committee of 5 staff members. 
  4. We expect the final two or three candidates will be asked to attend a short interview/meeting with our CEO and some members of the hiring committee (30 minutes). 
  5. We commit to notifying all applicants of the status of their submission within 6 weeks of the application deadline. 

In recognition of the efforts of preparing for a full interview, Imagine Canada will financially compensate interviewees that advance beyond the screening call at a fixed rate of $100 per candidate.

We are committed to becoming a barrier-free organization. If you require supports at any stage of the hiring process, including disability accommodation, please contact us at or 1-800-263-1178. Available supports include flexibility in scheduling interviews, using your preferred telecommunications software and formats (e.g., Zoom with closed captioning, video application instead of a resume), and additional time for answering verbal or written assessments.